Product-specific agreements, disclosures, and notices may contain additional terms. Where they apply, please review them carefully before submitting a request or transaction.
Acceptance and eligibility
By accessing this website or using our services, you agree to these Terms & Conditions and our Privacy Policy. You must provide information that is accurate, complete, and current. Requests for accounts, cards, loans, transfers, investments, or other services are subject to our review, verification, eligibility criteria, and applicable law; submitting a request does not guarantee approval or availability.
Accounts and security
You are responsible for safeguarding your login credentials, password, PIN, security responses, device, and authentication codes. Do not share them with anyone. Tell us promptly if you believe your account, device, or credentials may have been compromised. We may take reasonable steps to protect you and the service, including delaying, limiting, or reviewing activity that appears unusual or unauthorised.
Service availability
We aim to keep our website and services available and reliable, but they may be unavailable, delayed, or limited because of maintenance, security measures, communications failures, third-party systems, or circumstances outside our control. We may update, suspend, or discontinue features where reasonably necessary to operate, protect, improve, or comply with requirements affecting the service.
Transactions, fees, and rates
You are responsible for reviewing transaction details, recipient information, fees, rates, and any applicable disclosures before you confirm an instruction. Transaction timing, availability, limits, fees, exchange rates, interest, and eligibility can vary by service and may be subject to verification, applicable terms, and operational requirements. Contact us promptly if you believe an instruction or transaction is incorrect or unauthorised.
Electronic communications
When you register, request a service, or provide an email address or telephone number, you authorise us to send service-related notices, confirmations, security alerts, and other communications through available electronic channels, subject to applicable law. You are responsible for keeping your contact details current. Withdrawing consent to electronic communications may limit the services we can provide.
Acceptable use
You must not use our website or services to commit fraud, impersonate another person, interfere with security, introduce harmful code, attempt unauthorised access, misuse another person’s information, or violate applicable law. We may investigate suspected misuse and take reasonable action to protect customers, our systems, and the integrity of our services.
Important notices
Information on this website is provided for general information and does not constitute legal, tax, investment, or other professional advice. To the extent permitted by applicable law, we do not guarantee that website content will always be complete, current, uninterrupted, or error-free. Nothing in these terms excludes rights or obligations that cannot lawfully be excluded or limited.
The site content, branding, and materials are owned by or licensed to Future Wise Capital Bank and may not be copied, reproduced, or used without permission except as permitted by applicable law.
Updates and contact
We may update these terms from time to time. The date above identifies the latest revision, and continued use after an update may be subject to the revised terms. If you have questions about these terms or need help with a service, please contact us.