Please do not send passwords, PINs, one-time codes, full account numbers, or other sensitive security information through an ordinary email or the contact form.
Information we collect
We collect information that is reasonably needed to provide, secure, and improve our services. Depending on how you interact with us, this may include:
- identity and contact details, such as your name, address, telephone number, and email address;
- details provided in account, product, service, support, or contact requests;
- transaction and account-related information where you use our services;
- communications you send to us, including messages and attachments; and
- technical information such as device, browser, IP address, pages visited, and security event data.
How we use information
We use personal information to respond to you, process and administer requested services, verify identity where appropriate, maintain records, communicate important updates, detect and prevent fraud or misuse, protect our systems, and meet applicable legal, regulatory, audit, and reporting obligations. We may also use aggregated or de-identified information to understand and improve our website and services.
When information is shared
We do not sell personal information. We may share it only when necessary, including with service providers who support our operations, financial institutions or counterparties involved in a requested service, professional advisers, and authorities where required or permitted by applicable law. Recipients are expected to use the information only for the relevant purpose and to apply appropriate safeguards.
Security and retention
We use administrative, technical, and organisational measures designed to protect information from unauthorised access, loss, misuse, or alteration. No online system can be guaranteed completely secure, so please keep your credentials confidential and notify us promptly of suspected unauthorised activity.
We retain information for as long as reasonably necessary for the purposes described here, including to provide services, resolve disputes, maintain records, and meet legal or regulatory obligations. Retention periods may therefore vary by the type of information and service.
Your choices and rights
You may ask us to review, correct, or update personal information that is inaccurate or incomplete. You may also ask questions about our handling of your information or, where applicable law permits, request access, deletion, restriction, or an explanation of certain processing. Some requests may be limited where we must keep information for legal, security, fraud-prevention, or record-keeping reasons.
Cookies and online activity
Our website may use cookies and similar technologies to keep sessions functioning, remember preferences, understand site performance, and help protect against misuse. You can manage cookies through your browser settings. Disabling certain cookies may affect the availability or performance of some website features.
Changes and contact
We may update this policy as our services or legal obligations change. The date above shows when it was last revised. If you have a privacy question or would like to make a request, please contact us using the details below.
